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Core features that helps
create a compelling customer experience
Smart agent allocation
The customer is always connected to the correct agent whether in a pool or premium. The allocation may be based on a history, load or other factors.
Omnichannel experience
The CRM is updated in seconds & the agent can co relate it with calls, mails or portal updates.
Quick time to value
Faster Resolution
Customer satisfaction increases and issues are resolved faster. Improved satisfaction
Reduce manual
effort & errors
Automated process with rule engines & workflow simplify the process of making a quotation, bring consistency and reduce the lead time
Consistent branding
The same template is applied to all the sales agents & the same policy enforced, bringing consistency across quotes.
Powerful REST API’s & pre-integrated to popular platforms.
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Powerful Integration
Powerful Integration Middle ware, popular systems pre integrated.
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